Refund policy
Return & Refund Policy
Aurix Access (aurixaccess.store) Last updated: June 24, 2026
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All sales made through Aurix Access are final. We do not accept returns, exchanges, cancellations after dispatch, or refunds of any kind except where explicitly stated in Clause 5 below.
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The following are explicitly excluded from any return, replacement, or refund, without limiting the general rule in Clause 1:
- Change of mind, buyer's remorse, or no-longer-wanting the item after purchase.
- Ordering the wrong product, wrong color, wrong model, or wrong specification by mistake.
- The item not matching personal expectations of look, feel, or performance where it matches the listed specifications.
- Compatibility issues with the customer's specific phone, charger, cable port, or device, unless the product was explicitly listed as compatible with that exact model and is proven otherwise.
- Minor variation in color, finish, or packaging due to supplier batch differences or screen display variance.
- Damage occurring after delivery, including but not limited to drops, water exposure, electrical surges, improper use, or use with incompatible third-party accessories.
- Normal wear and tear over time.
- Delay in delivery caused by courier service, weather, strikes, holidays, customs, or any cause outside our direct control.
- Any item where the original packaging, security seal, accessories, or freebies are missing, opened, tampered with, or not returned in the same condition received.
- Items purchased during a sale, clearance, bundle deal, or marked "final sale."
- Failure to inspect the parcel at the time of delivery in the presence of the courier rider.
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The only exception to Clause 1 is a verified manufacturing defect, subject to the conditions in Clauses 4–8 below.
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To claim a manufacturing defect, the customer must record an unedited unboxing video showing the sealed parcel being opened for the first time and the defect being visible, or clear photos showing the defect immediately upon opening, whichever is more appropriate to the type of defect.
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This evidence must be sent to us within 24 hours of delivery, via [Insert WhatsApp/Email]. Claims made after this window will not be considered, regardless of the reason for delay.
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The item must be completely unused, uninstalled, uncharged, and in its original packaging with all accessories at the time of the claim.
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We reserve the sole and final right to determine, based on the evidence provided, whether a claimed defect is in fact a manufacturing defect, or whether it resulted from misuse, mishandling, or any other cause. Our determination is final and not subject to appeal.
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If a claim is approved, our only obligation is to provide a replacement of the same item, subject to stock availability. We do not provide cash refunds, bank transfers, or refunds to original payment method under any circumstance.
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If the same item is unavailable, we may, at our discretion, offer store credit for use on a future order. Store credit is not redeemable for cash and may carry a validity period.
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Return shipping cost for an approved defect claim, and re-shipping cost for the replacement, may be borne by the customer unless we state otherwise in writing for that specific case.
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Nothing in this policy creates any guarantee, warranty, or representation beyond what is explicitly stated here and in our Warranty Policy. Any verbal or written communication outside this written policy (e.g., from a rider, support chat, or social media comment) does not override these terms unless confirmed by us in writing on our official channel.
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We reserve the right to amend this policy at any time without prior notice. The version published on our Store at the time of your order shall govern that order.
Contact us: For any return or defect claim, please reach out via aurixaccess@gmail.com